Report an Issue
Reporting Infrastructure Emergencies
The Public Service Request System is for non-emergency requests; it is not monitored 24 hours a day. Emergency requests, such as sewer backups and power outages, should be reported to the appropriate authority immediately rather than reported here.
| After Hours Public Works Emergencies (sewer backups, water main breaks, etc) | 952-445-1411 |
| Power Outages (Shakopee Public Utilities) | 952-445-1988 |
| Traffic Signal Outages (Scott County) | 952-496-8346 |
How to Report a Non-Emergency Issue:
Use the Public Service Request System to report issues like potholes, downed trees, graffiti on public property, code violations, and parks maintenance.
- Register and sign in to make your report
- Type the address in the search bar or drop a pin on the map in the location of the issue
- Provide a brief summary of the issue
- Submit your report
- A City staff person will address your report in the next 48 business hours