Members may request changes to their membership, including cancellations, holds, and transfers, by submitting a request online. Change requests must be submitted by the 15th of the month to be processed within the current month and before billing occurs. Requests received on the 16th or later will be processed in the following month. Please review the information below to understand available options, eligibility, and timing before submitting a request.
Place your membership on hold
A hold temporarily pauses your membership and billing for a set period of time. During a hold, your membership remains active, but facility access is paused.
- Monthly memberships can be put on hold for a period of 2 or 3 months one time per calendar year, per membership. Memberships are held for full calendar months.
- Hold Requests are due by the 15th of each month to be processed prior to billing.
- Annual memberships are not eligible for membership holds.
To request a hold, please submit this form:
Put Your Membership on Hold
You will receive a confirmation email once your hold is processed. Upon your return date, billing and facility access will automatically resume unless an additional hold request is submitted in advance.
Cancel your membership
A cancellation ends your membership and stops future billing. Once a membership is cancelled, access to the facility ends based on the terms of your membership. Cancellations must be requested in advance
- Cancellation Requests are due by the 15th of each month to be processed before billing. Cancellation requests received on the 16th or later will be processed the following month, resulting in one additional billing for monthly members.
- Monthly memberships can cancel their membership at anytime.
- Annual memberships are not eligible for cancellation except in the case of medical or military orders.
Transfer to a new package
A transfer changes your membership package, such as adding or removing household members. For example, a single member may transfer to a dual membership to add a spouse. Transfers may result in an additional cost or a refund, depending on the change. The primary member must remain the same.
- Members may add or remove individuals from their membership at any time by submitting a Membership Transfer Request
- If you are changing membership types, you may be eligible for a prorated refund (if downgrading) or may incur additional charges (if upgrading).
- Please allow a few business days for processing. Additional facility access for new members will not be granted until you receive a confirmation email from our Guest Service team.
You will receive a confirmation email once your transfer or change is processed.